What is it that makes you stand out amongst your competitors? Is it the products you make and / or sell? Possibly. But rarely does a business offer us something that we can’t get anywhere else. More often than not, the value added that we get comes from the quality of customer service that we receive. As consumers, that’s what keeps us going back for more. As business owners, we know that’s what we need to deliver to our own customers. In an era where competition is fierce, your customer service is your USP.
Inspiring increased staff productivity is one of the biggest responsibilities facing employers as they adapt to the 'new norm' of running a business in the post-coronavirus era. Using Trade Supplier apprenticeships to upskill employee responsibilities and motivation is the ultimate alternative to traditional staff training for companies in a wide range of industries.
I'm sure there have been many conversations in meetings about whether to recruit or upskill existing staff. Budgets and timescales come into question and the debate goes on as both sides have well-rounded arguments. But with a well thought out progression plan for your employees, there is no better place to look than at your in-house talent.
If you’re an SME looking to boost your business, you’ll soon have much more control over how you spend your training budget. As an SME, you don't pay the apprenticeship levy. From January 2020 the apprenticeship service is being made available to SMEs, so you’ll be able to have greater control over who you choose for your apprenticeship training. For the first time, as a non-levy employer, you'll be able to manage your training through a digital portal – the Apprenticeship Service.