Apprenticeship Standard
As part of this standard you will need to work towards Level 2 and achieve Level 1 functional skills in Maths and English.
18 months total duration with 15 months learning and 3 months end point assessment
Maximum of £4,000 if you are a Levy payer. Maximum of £200 if you are a non-Levy company.
This apprenticeship standard is an ideal programme for those wishing to become a ‘professional’ for direct customer support within all sectors and organisation types.
Developing skills to be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
This apprenticeship is delivered through a combination of planned learning sessions, workplace visits, on and off the job training and 1 to 1 support.
It covers areas such as:
This apprenticeship includes an end point assessment consisting of:
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Read the stories of award winning apprentices from PM Training who have progressed and achieved great things with their employers.
Registered office: Achieve Training (Staffordshire) Limited trading as PM Training, Kingsley, The Brampton, Newcastle-under-Lyme, Staffordshire, ST5 0QW