This apprenticeship standard is an ideal programme for those wishing to become a ‘professional’ for direct customer support within all sectors and organisation types.
Developing skills to be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
This apprenticeship is delivered through a combination of planned learning sessions, workplace visits, on and off the job training and 1 to 1 support.
It covers areas such as:
This apprenticeship includes an end point assessment consisting of:
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Read the stories of award winning apprentices from PM Training who have progressed and achieved great things with their employers.