Level 3 Customer Service Specialist

ENTRY REQUIREMENTS

As part of this standard you will need to work towards Level 2 and achieve Level 1 functional skills in Maths and English.

APPRENTICESHIP DURATION

18 months total duration with 15 months learning and 3 months end point assessment

FUNDING

Maximum of £4,000 if you are a Levy payer. Maximum of £200 if you are a non-Levy company.

WHO IS THIS FOR?

This apprenticeship standard is an ideal programme for those wishing to become a ‘professional’ for direct customer support within all sectors and organisation types.

Developing skills to be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

WHAT YOU WILL LEARN

This apprenticeship is delivered through a combination of planned learning sessions, workplace visits, on and off the job training and 1 to 1 support.

It covers areas such as:

Exploring organisations current business strategy for customer service and make recommendations for improvement
Understand a range of leadership styles and apply them successfully in a customer service environment
Know your internal and external customers and how their behaviour may require different approaches from you
Understand how customer expectations can differ between cultures, ages and social profiles