This apprenticeship standard is an ideal programme for those wishing to develop their customer service skills to deliver high quality products and services to the customers of their organisation.
Developing skills to enable you to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
This apprenticeship is delivered through a combination of planned learning sessions, workplace visits, on and off the job training and 1 to 1 support.
It covers areas such as:
This apprenticeship includes an end point assessment consisting of:
You could progress onto a Level 3 Customer Service Specialist Apprenticeship Standard.
Read the stories of award winning apprentices from PM Training who have progressed and achieved great things with their employers.