Apprenticeship Standard
As part of this standard you will need to work towards Level 2 and achieve Level 1 functional skills in Maths and English.
16 months total duration including 12 months learning and 3 months end point assesment.
Maximum of £3,500 if you are a Levy payer. Maximum of £175 if you are a non-Levy company.
This apprenticeship standard is an ideal programme for those wishing to develop their customer service skills to deliver high quality products and services to the customers of their organisation.
Developing skills to enable you to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
This apprenticeship is delivered through a combination of planned learning sessions, workplace visits, on and off the job training and 1 to 1 support.
It covers areas such as:
This apprenticeship includes an end point assessment consisting of:
You could progress onto a Level 3 Customer Service Specialist Apprenticeship Standard.
Read the stories of award winning apprentices from PM Training who have progressed and achieved great things with their employers.
Registered office: Achieve Training (Staffordshire) Limited trading as PM Training, Kingsley, The Brampton, Newcastle-under-Lyme, Staffordshire, ST5 0QW. Registered in England and Wales No. 01620399 VAT No. 927 405227