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ENTRY REQUIREMENTS 

As part of this standard you will need to work towards Level 2 and achieve Level 1 functional skills in Maths and English.

 

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APPRENTICESHIP DURATION

16 months total duration including 12 months learning and 3 months end point assesment. 

 

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FUNDING 

Maximum of £3,500 if you are a Levy payer. Maximum of £175 if you are a non-Levy company.

WHO IS THIS FOR?

This apprenticeship standard is an ideal programme for those wishing to develop their customer service skills to deliver high quality products and services to the customers of their organisation.

Developing skills to enable you to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

WHAT YOU WILL LEARN

This apprenticeship is delivered through a combination of planned learning sessions, workplace visits, on and off the job training and 1 to 1 support. 

It covers areas such as:

  • Understand the needs and priorities of customers
  • Know appropriate legislation & policies
  • Develop a customer-focused experience
  • Develop excellent customer service skills

END POINT ASSESSMENT & PROGRESSION

This apprenticeship includes an end point assessment consisting of:

  • Showcase presentation
  • Observation
  • Professional discussion

You could progress onto a Level 3 Customer Service Specialist Apprenticeship Standard.

MAKE AN ENQUIRY

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AWARD WINNING
APPRENTICE STORIES

Read the stories of award winning apprentices from PM Training who have progressed and achieved great things with their employers.