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PAYING

£4.15 per hour

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WORKING IN

Tamworth, B77 4JA

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APPRENTICESHIP

Customer Service Practitioner Level 2

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DURATION

15 months

ABOUT YOUR EMPLOYER

MW Opticians Logo

MW Phillips Opticians offer High-Quality Eye Care Services to customers in Stonydelph, Tamworth and all other regions.

Services provided include Eye Examinations, Contact Lens Appointments, Home Eye Tests or any advice. Also offering a large collection of spectacles, contact lenses and sunglasses to choose from.

ABOUT THE APPRENTICESHIP

Optical assistants are the first point of contact for patients. They welcome patients into the practice, carrying out pre-screening health tests and help patients select the correct frames and lenses for their prescription. With this varied role everyday is never the same.

Duties include;

  • greeting patients at the door as they enter the Practice
  • helping patients select the correct frame for their lenses
  • helping patients choose frames that suit them well
  • measuring the frames and ensure they fit perfectly
  • ordering prescription glasses and contact lenses in for the patient
  • making follow up appointments for patients
  • making adjustments to the frames when the patient collects their glasses
  • carrying out pre-screening tests such as retinal imaging, pressure and visual field testing
  • explaining offers and products to patients
  • taking payments 
  • Carrying out End of Day Banking 
  • Contacting Labs to ensure Patients glasses will be ready and delivered on time 
  • Booking Patients into the Clinic Diary 

Working week: 32 hours between 9am-6pm Mon Friday, Sat. 9am-1pm rota basis. (time off in the week if Saturday working)

REQUIREMENTS

SKILLS AND PERSONAL ATTRIBUTES

  • Excellent communication skills
  • Excellent organisational skills
  • Excellent telephone manner
  • Flexible and able to contribute to a team approach
  • Excellent interpersonal skills
  • Self-motivated with a can-do attitude

QUALIFICATIONS REQUIRED

5 GCSE’s A-C (9-4) inc English & Maths Preferred

APPLY NOW