PM Training Courses
Managing conflict
Awarding Body:
PM Training
Information:
Suited to
Individuals who have to handle difficult or challenging situations and/or conflict at work and would like to review and improve their skills
Units:
Course outline
Understand the term conflict
Understand how conflict can be both destructive and constructive
Recognise what triggers conflict and the stages of conflict as it progresses
Understand the basic principles of transactional analysis and its role in resolving conflict
Learn tools and techniques to help resolve conflict
Assesment:
Duration
1 day
Maximum number of delegates
12
Other Information:
N/A
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Stoke– 01782 279121
Stafford - 01785 254620
Newcastle - 01782 279121
Leek - 01538 398750