Mandatory units

• Unit H1 Maintain open and honest relationships with customers
• Unit H2 Provide information to customers
• Unit H3 Maintain effective working relationships with colleagues and others
• Unit H4 Monitor and maintain health, safety and security

Optional units

Individuals must choose three units

• Unit H5 Process documents relating to housing services
• Unit H6 Match the needs of customers with available accommodation
• Unit H7 Allocate accommodation to customers Unit H8 Set up agreements with customers
• Unit H9 Respond to customer enquiries and concerns
• Unit H10 Help to develop residents involvement in the local community
• Unit H11 Support the rights of customers in the community
• Unit H12 Check and record the condition of property
• Unit H13 Organise the maintenance of property
• Unit H14 Help to develop customers to contribute to decision making
• Unit H15 Hold meetings with customers and others
• Unit O1 Foster people’s equality, diversity and rights (TOPSS)
• Unit CL1 Promote effective communication and relationships (TOPSS)
• Unit W2 Contribute to the ongoing support of clients and others significant to them (TOPSS)
• Unit W8 Enable individuals to maintain contacts in potentially isolating situations (TOPSS)
• Unit Y1 Enable individuals to manage their domestic and personal resources (TOPSS)
• Unit Z1 Contribute to the protection of individuals from abuse (TOPSS)
• Unit Z8 Support individuals when they are distressed (TOPSS)
• Unit Z17 Support clients who are substance users (TOPSS)

Assessment method

Assessment is by underpinning knowledge and practical assessments, together with a portfolio of evidence

Duration

There is no set timescale for achieving the qualification as some people progress quicker than others however a guideline of twelve months is given

Entry requirements

There are no formal entry requirements however individuals must be working in a relevant field